Refund Policy

General Refund Guidelines

At Prohyms, we aim to ensure every transaction is smooth and hassle-free. However, refund requests must be formally submitted within 4 hours of the original transaction. Upon receiving a valid request within this timeframe, our finance team will process the refund within 72 hours (3 business days)using the account details provided at the time of payment.

Please note that the final refunded amount may be subject to standard deductions to cover payment gateway handling charges, administrative fees, and any out-of-pocket expenses incurred during the initial processing.

Institutional Consent & Remittance

As a campus automation platform acting as an intermediary, Prohyms mandates that all refund requests receive explicit approval and consent from your respective educational institution before any funds can be reversed.

On a best-effort basis, we will share the necessary remittance details and transaction logs with the user. This ensures you have the required documentation to coordinate directly with your institution or bank if any queries arise. We highly encourage all users to securely save their transaction receipts and reference numbers for future correspondence.

Key Highlights & Conditions

To ensure a smooth resolution, please keep the following crucial points in mind:

• ✓ Refund applications are only valid if submitted within a strict 4-hour window of the transaction.
• ✓ Standard processing time for initiating a refund is 72 hours (3 working days) from the receipt of the request.
• ✓ Applicable administrative and processing fees may be deducted from the total refund value.
• ✓ The execution of any refund is strictly dependent upon the final consent of the associated educational institution.
• ✓ Users must retain all digital receipts and transaction details for future official records.

Contact Us

If you have any questions regarding our refund protocols or need assistance with submitting a reversal request, our support team is ready to help.

Website: www.prohyms.com
Email: wecare@prohyms.com
Last Updated: May 18, 2026